FAS Next Generation sequencing DACH
Advance genomics with cutting-edge solution
The client
Watchmaker Genomics
Watchmaker specialises in the design, development, and production of DNA- and RNA-modifying enzymes that enable high-growth applications in genomics, molecular diagnostics, and personalised medicine. The company based in Boulder, Colorado with another location in Cape Town, South Africa. Their team is passionate about innovation and values collaboration, creativity, and scientific rigour. They believe the intersection of biology, engineering, and computer science presents exciting opportunities for developing novel technologies that promote research and improve human health.
Q1 / Q2
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About this role
This position reports to the Associate Director, Field and Automation Support and will be mainly responsible for providing field technical support for Watchmaker’s Next-Gen Sequencing (NGS) and precision enzyme product portfolios. This position will support the EMEA technical team by providing pre- and post-sales technical and scientific support, including presenting technical content to customers and distributors, co-travel with sales team members, attending and/or presenting at conferences and assisting with various marketing activities. This position is field based, with up to 75% travel within EMEA (potential for international travel outside EMEA).
Prior experience with providing field application support is required. The successful candidate will be self-motivated, proactive, and thrive in a dynamic, fast-paced working environment contributing directly to our company culture and success.
The position is expected to have a deep technical understanding of our current product portfolio, maintain knowledge of current and new NGS products, workflows-associated applications, competitor products and NGS automation support offerings, and identify and escalate changes in the market dynamics. This position is also accountable for providing customer feedback on WMG products, in addition to identifying unmet customer needs that will enable the development of new and innovative products.
your next career starts here
Discover a role where your skills drive innovation and make an impact
Who are we looking for...
- MSc in Genetics, Molecular Biology, Biochemistry or related field
- 4+ Years experience within NGS field applications
- Advanced knowledge of and practical experience with experimental design, applications/assay development, NGS library preparation, PCR, qPCR, good lab practices, and troubleshooting. Automation knowledge of NGS assays is a plus.
- Ability to travel up to 75% of time
- Strong customer consultative skills which includes application of scientific knowledge and analysis, exceptional customer engagement, and fostering of customer relationships
- High self-motivation and must have demonstrated ability to work in a collaborative team environment
- Experience with CRM software (particularly Salesforce.com) highly desirable
- Excellent verbal and written communication skills
- Fluent in English (required), multiple languages is a plus (German, preferred)
what you can expect...
- Responsible for providing pre- and post-sales technical and scientific support, both onsite and remote, for customers and distributors across WMG’s NGS and precision enzyme product portfolio.
- EMEA-based travel (up to 75%) activities including co-travel with sales team members, meetings with key customers, providing training and troubleshooting, and participating in trade shows/conferences. Possible opportunity for further international travel.
- Provides deep product knowledge to solve customer challenges. Triages issues, troubleshoots investigations, and identifies solutions.
- Creation of training material, and presenting technical content to new or current customers or distributors.
- Inform and implement processes as a part of our EMEA-field based scientific support organization.
- Maintain expert-level knowledge of current and new NGS products and workflows, our precision enzyme portfolio and associated applications, competitor products and NGS automation support offerings.
- Provide customer and market feedback on WMG products; Identify and communicate unmet customer needs that will aid in the development of new and innovative products.
- Work closely with the commercial team to identify and support collaborations with leading research institutions and industry partners to accelerate the sales cycle, including both pre-sales and post-sales troubleshooting.
- Support marketing activities including generation of customer-facing technical content (i.e. posters, app/tech notes, white papers, webinars) as well as participating in and presenting at trade shows/conferences.
- Participate in sales, marketing, and product strategy meetings when appropriate.
- Follow best practices and documentation requirements for customer-related activities and events in CRM.
- Additional duties as required within the remit and responsibilities of the role.
