proteomics
Field Services Engineer USa
Join market leaders in multi-plex immunoassays
The client
Meso Scale Diagnostics
Established in 1995, Meso Scale Diagnostics, LLC, is a global leader in developing, manufacturing, and commercializing innovative assays and instruments for measuring molecules in biological samples. MSD’s proprietary MULTI-ARRAY technology enhances medical research and drug development by enabling researchers to profile many biomarkers simultaneously in a single sample without compromising assay performance. Researchers in pharmaceutical companies, government institutions, universities, and clinical laboratories worldwide have widely adopted MSD’s technology.
Q1 / Q2
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About this role
The Field Service Engineer II is responsible for installation, preventive maintenance, repair, and all other instrument services for MSD equipment in their assigned region. Extensive travel is to be expected, both within their territory and elsewhere as required.
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Who are we looking for...
- Working knowledge of instrument repair with a strong understanding of mechanical & electronic dynamics.
- Thorough knowledge of ISO Standards and Good Manufacturing Practices.
- Logical problem solving and demonstrated ability to organize and move project tasks forward in an orderly and structured fashion.
- Excellent oral, written communication and interpersonal skills. Effectively communicate issues/problems and results that impact schedules.
- Excellent organizational, planning, and time management skills with the ability to manage multiple and often changing priorities and issues of varying complexity, while meeting time-sensitive deadlines and deliverables, Proficiency in Windows & MS Office.
- Proficiency in Salesforce or other similar CRM systems is a plus.
- Ability to effectively organize schedule and plan efficient travel between customer locations.
- Ability to independently complete assignments with minimal supervision.
- A natural curiosity to investigate and fix problems with instrumentation.
- While performing the duties of this job, the individual is frequently required to sit and stand for long periods.
what you can expect...
- Perform Installation, Operational and Performance Qualification (IQOQPQ) of MSD instruments at customer sites.
- Perform preventive maintenance and repairs on MSD instruments in the field.
- Troubleshoot issues and remotely assist customers via phone and email. Perform unscheduled maintenance if necessary.
- Review and understand instrument logs in order to determine root cause of failures and develop written POAs for follow-up visits.
- Assist with training new hires Assist in developing and delivering updated training packages as needed.
- Maintain documentation to include but not limited to procedural manuals/workflows and training manuals.
- Assist team members with more complex repairs. Serve as senior team member to review escalated cases.
- Maintain accurate and up-to-date records for services rendered.
- Specific duties may vary depending upon departmental requirements.
- Associate degree in an engineering discipline.
- Minimum 6 years of experience in field service.
The hiring proces
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