senior field service engineer
Spatial biology
east coast USa
Lead on East Coast field service activities for a leading spatial biology company!
The client
vizgen
Vizgen and Ultivue have joined forces to deliver a powerful and integrated spatial biology solution that bridges spatial transcriptomics and multiplex immunofluorescence proteomics. Vizgen’s MERSCOPE platform, powered by MERFISH technology, enables high-resolution mapping of gene expression within intact tissue samples. Ultivue’s InSituPlex technology complements this by offering high-plex protein detection within the same tissue context. Together, the combined offering empowers researchers to gain multiomic insights at single-cell resolution, advancing translational and clinical research across oncology, immunology, and neuroscience.
Q1 / Q2
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About this role
Reporting to Vizgens Field Service Manager and working closely with Vizgen’s Support and Product team members, the Senior Field Service Engineer will provide expert instrument support to customers in the Eastern part of North America for the Vizgen’s MERSCOPE solution. MERSCOPE is an in-situ single cell, spatial omics platform that includes reagents, instrumentation, and analysis software. We are seeking an experienced field support engineer with complex scientific problem-solving skills and the ability to understand and implement solutions to meet customer needs.
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Who are we looking for...
- Engineering Bachelor’s Degree or equivalent in biomedical, electrical, mechanical or related field
- 5+ years work experience with at least 3 years as a field service engineer in the life sciences research or diagnostic industry
- Experience with imaging, sequencing, or fluidics instrumentation preferred
- Valid driver’s license, US Passport, and good driving record
- Available to accommodate significant overnight travel
- Ability to lift boxes and equipment up to 60 pounds
- Proven ability to quickly develop expertise, multi-task, embrace change and innovate in a fast-paced environment
what you can expect...
- Provide instrument and support coverage for customers in the East Coast USA territory for installation, preventative maintenance, upgrades, troubleshooting, and repair
- Become subject matter expert on Vizgen’s MERSCOPE technology, including instrumentation, software, network communications, and commercial integration of the platform
- Develop a working knowledge of Vizgen’s consumables with respect to how they impact the performance of the platform
- Work directly with external and internal customers to record complaints, investigate underlying causes, and identify short term or long-term solutions
- Support onboarding of new customers through installation and training on Vizgen’s platform
- Respond promptly to service requests and inquiries to ensure a positive customer relationship
- Document and track customer issues, troubleshooting, and resolutions
- Work closely with management and other team members to solve technical issues, provide product improvement feedback, and ensure customer satisfaction
- Responsible for editing, writing, and modifying Service and Training manuals, Field Service Bulletins, and SOPs
- Support the selling and management of service contracts
- Represent Vizgen in a professional and friendly way when engaging with both customers and internal colleagues
