SPATIAL biology Field Application scientist
France & Benelux
Support customers across Europe with a leading spatial biology company
The client
VIZGEN
Vizgen are a fast-growing life science tools company at the forefront of spatially resolved genomic profiling. Our innovative technology empowers researchers to gain unprecedented insights into biological systems, driving discoveries that impact human health and disease. By enabling high-resolution imaging of multiplexed RNA molecules, our platform provides transformative insights for applications in oncology, immunology, neuroscience, infectious disease, developmental biology, and regenerative medicine.
Q1 / Q2
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About this role
Reporting to the Regional VP, our EMEA-based Field Application Scientist role is intended to provide the scientific introduction of Vizgen technology to customers with a focus on biological discovery and helping customers efficiently generate their own data utilizing Vizgen’s MERSCOPE and MERSCOPE Ultra platforms. The role will also support customer training and wet lab/analysis support. This exciting position requires complex scientific problem-solving skills, efficient communication, and most of all a passion for helping customers. You will be responsible for supporting and coordinating solutions to a wide range of needs of our customers and collaborators, focused on both pre-sales and post-sales.
The successful candidate will also manage and coordinate all technical aspects of customer demonstration projects, as well as represent Vizgen and engage with scientists and other customers at trade shows and scientific conferences.
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Who are we looking for...
- Ph.D. or M.S. in a relevant scientific or engineering discipline.
- 5+ years of experience in customer support within the life sciences, genomics, or imaging fields.
- Expertise in single-cell analysis and/or cellular imaging preferred.
- Strong background in RNA detection workflows and tissue sample preparation.
- Ability to work efficiently in high-pressure situations and prioritize customer needs.
- Experience in both startup and established company environments is highly desirable.
- Excellent interpersonal and team collaboration skills.
- Strong communication and presentation abilities, with a talent for conveying complex scientific concepts.
- Ability to travel up to 50% of the time.
- Highly organized, detail-oriented, and adept at managing multiple tasks.
- Proficiency in PowerPoint, Excel, Word, documentation control, customer support ticketing systems, and other relevant business applications.
what you can expect...
- Develop expert-level knowledge of Vizgen’s technology, including sample preparation techniques, instrumentation, software, network communications, and full integration of the overall platform
- Develop expert-level knowledge of preparing tissue samples with Vizgen’s reagents and chemistry and how they impact the performance of the platform
- Present product information and scientific applications for customer seminars and trade shows
- On-board, train, and support new customers to ensure protocols are understood and followed properly
- Work with customers to help design custom gene panels
- Support customers in their data workflow to ensure high quality results are generated efficiently in a broad range of applications
- Provide technical guidance to customers on experimental design for single-cell spatial analysis
- Closely collaborate with the sales team in identifying new customer and market opportunities
- Collect feedback from current customers and communicate to product teams and management to help guide product development
- Document customer issues, investigate underlying causes, and work closely with the Vizgen support and R&D teams to implement solutions
- Represent Vizgen in a professional and friendly way when engaging with both external and internal customers
