SPATIAL biology global director of field Applications
Lead of global FAS team at Vizgen
The client
VIZGEN
Vizgen are a fast-growing life science tools company at the forefront of spatially resolved genomic profiling. Our innovative technology empowers researchers to gain unprecedented insights into biological systems, driving discoveries that impact human health and disease. By enabling high-resolution imaging of multiplexed RNA molecules, our platform provides transformative insights for applications in oncology, immunology, neuroscience, infectious disease, developmental biology, and regenerative medicine.
Q1 / Q2
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About this role
Reporting to the SVP Global Sales and Support, the Global Director of Field Applications will be responsible for setting strategy, assembling, and managing a best in class field applications support organization, as well as being a key public face of Vizgen in the scientific community.
The aim of this position is ultimately to develop a scalable applications support strategy which maximizes customer success. In addition to developing and executing the strategy, this person will also lead the field applications team, develop training programs to support both new and existing members of the global support organization, customer training and on-boarding, ensure quick and smooth rollout of new products and applications, and provide critical customer and field feedback to the commercial, R&D, manufacturing, applications development, and the executive teams.
This role will also act as a leading public scientific face of Vizgen. They will work with the commercial and marketing team to develop strategic relationships with KOLs, presenting at conferences, user group meetings, and strategic accounts globally.
This position requires a combination of leadership, technical, and interpersonal skills, as well as the ability to thrive in a highly matrixed environment.
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Who are we looking for...
- Ph.D. or M.S. in a relevant scientific or engineering discipline.
- 5+ years of experience in leading a customer support team within the life sciences, genomics, or imaging fields.
- Demonstrable experience in hiring and mentoring a global team.
- Expertise in single-cell analysis and/or cellular imaging preferred.
- Strong background in RNA detection workflows and tissue sample preparation.
- Ability to work efficiently in high-pressure situations and prioritize customer needs.
- Experience in both startup and established company environments is highly desirable.
- Excellent interpersonal and team collaboration skills.
- Strong communication and presentation abilities, with a talent for conveying complex scientific concepts.
- Ability to travel up to 50% of the time.
- Highly organized, detail-oriented, and adept at managing multiple tasks.
- Proficiency in PowerPoint, Excel, Word, documentation control, customer support ticketing systems, and other relevant business applications.
what you can expect...
- Develop an efficient and scalable applications support strategy, optimizing the customer experience with Vizgen
- Hire and lead the global field applications team
- Ensure the field organization is equipped to quickly and effectively support new product introductions
- Develop new-hire and ongoing training programs for the support organization
- Develop and refine customer training and on-boarding
- Develop and implement technical training programs for both new and existing global distributors and commercial partners
- Present at major global conferences, roadshows, user meetings, internal commercial meetings, and to key opinion leaders
- Work with the commercial team to develop a strong network of key opinion leaders
- Represent the scientific needs of the customer in the product development roadmap
- Document customer issues, investigate underlying causes, and work closely with the Vizgen support and R&D teams to implement solutions
- Closely collaborate with the sales team in identifying new customer and market opportunities
